Find common questions, helpful tips, and essential information from My Guardian.
Our services can be accessed on a National scale. However, we primarily service all over New South Wales including Sydney Metropolitan and rural areas. No matter where you are, My Guardian is here to support you.
We offer all My Aged Care approved services, ensuring comprehensive support tailored to your needs. Our services include personal care, domestic assistance, meal preparation, transportation, nursing care, social support, respite care and more.We offer a variety of services aimed at enhancing your quality of life and ensuring you receive the support you need to thrive at home.
At My Guardian, we value you as part of our family. Our focus is on building long-term relationships between you and your care worker ensuring trust and consistency in your care. We carefully craft a personalised care plan that suits your specific needs and preferences, offering compassionate and dedicated support. With My Guardian, you’re not just receiving care; you’re gaining a supportive and caring family.
While no specific qualifications are mandatory, all applicants must have a certification in First Aid, a Working with Children Check, an NDIS check and or a police check. However, the more qualifications and experience you have in the health industry, the more favourable your application will be.
While no specific qualifications are mandatory, all applicants must have a certification in First Aid, a Working with Children Check, an NDIS chea
The hiring process duration can vary, but it typically takes a few weeks from the initial application to the final onboarding stage. We strive to keep applicants informed at each step and provide timely updates on the status of their application.
ck and or a police check. However, the more qualifications and experience you have in the health industry, the more favourable your application will be.
My Guardian offers comprehensive training and support to all employees. Our onboarding process includes induction, training sessions, and ongoing professional development opportunities. We ensure that our team members are well-equipped to deliver high-quality care and support to our clients.
Supported Independent Living (SIL) is a service that helps individuals with disabilities live independently while receiving necessary support. This includes assistance with daily activities, personal care, health management, and social engagement.
Yes, you can choose from our available SIL homes based on your preferences and needs. We encourage you to visit and tour the homes to find the best fit for you.
Our services are flexible and adaptable. We regularly review and update your care plan to ensure it continues to meet your evolving needs. Our goal is to provide consistent and responsive support as your situation changes.
To apply for a Home Care Package, contact My Aged Care on 1800 200 422 to create a profile and arrange for an assessment. Once you are approved, you can choose My Guardian as your provider, and we will help you develop a personalised care plan to start services.
Home Care Packages include a range of services such as personal care, assistance with daily living activities, medication management, health services, meal preparation, housekeeping, transportation, and social engagement activities. The services are tailored to meet your specific needs.
The level of support is determined through a physical assessment from My Aged Care. Based on this assessment, you will be assigned one of four levels of care, ranging from basic support to high-level care, ensuring you receive the appropriate level of assistance for your needs.
My Guardian is here to support you through every step of the NDIS application process. We can help you understand the eligibility criteria, assist with gathering necessary documentation, and guide you through completing the Access Request Form. Our team will also provide advice on how to communicate your needs effectively during the assessment. Once you’re approved, we will work with you to develop a personalised care plan that meets your specific needs and goals.
Yes, My Guardian offers support coordination services as part of our NDIS offerings. Support coordination helps you understand and implement your NDIS plan, connecting you with appropriate service providers and ensuring that your supports are delivered effectively. Our experienced coordinators work closely with you to develop skills, resolve issues, and maximise the benefits of your NDIS plan.
Your care plan will be reviewed annually to ensure it continues to meet your needs. The frequency of reviews depends on your individual circumstances and the details of your NDIS plan. Typically, reviews occur annually, but they can be scheduled more frequently if your needs change or if you request a reassessment. My Guardian will work with you to make any necessary adjustments to your care plan, ensuring you always receive the best possible support.
Yes, our care workers are highly trained and experienced in providing support for various disabilities. We ensure our staff receive ongoing training to stay updated with the best practices and provide the highest level of care.
Quality of care is our top priority. We conduct regular training and assessments for our care workers, perform routine quality checks, and seek feedback from clients to continually improve our services.
The cost of services depends on the level of care required and the specific services you choose. During the initial consultation, we will provide a detailed breakdown of costs and help you explore funding options, including government assistance programs.
To apply for a Home Care Package, contact My Aged Care on 1800 200 422 to create a profile and arrange for an assessment Once you are approved, you can choose My Guardian as your provider, and we will help you develop a personalised care plan.
Home Care Packages include a range of services such as personal care, assistance with daily living activities, medication management, health services, meal preparation, housekeeping, transportation, and social engagement activities. The services are tailored to meet your specific needs.
The level of support is determined through a physical assessment from My Aged Care. Based on this assessment, you will be assigned one of four levels of care, ranging from basic support to high-level care, ensuring you receive the appropriate level of assistance for your needs.
To request plan management, inform your NDIA planner or Local Area Coordinator (LAC) during your planning meeting. They will discuss your needs and how plan management can assist you. If agreed, your plan will include funding for plan management services. You can then choose a plan manager to help manage your NDIS funds effectively.
A plan manager is responsible for handling the financial aspects of your NDIS plan. This includes processing invoices, making payments to service providers, and providing you with regular financial statements. They help you manage your budget and ensure that your NDIS funds are spent in accordance with your plan. Additionally, plan managers offer guidance on financial management and help you understand your spending.
With plan management, you can expect timely processing of payments and invoices, accurate financial reporting, and support in developing your budgeting skills. Plan managers ensure that all financial transactions are handled efficiently and that you stay informed about your budget and spending. They also provide regular updates and help you navigate any financial issues that arise, ensuring your NDIS funds are used effectively and appropriately.
While no specific qualifications are mandatory, all applicants must have a certification in First Aid, a Working with Children Check, an NDIS check, and a police check. However, the more qualifications and experience you
have in the health industry, the more favourable your application will be
If you’re not satisfied with your care worker, we encourage you to contact us directly. We take your feedback seriously and aim to ensure you feel comfortable and well-supported. Our team will work with you to address any concerns and, if needed, find a care worker who better suits your preferences.
Yes, you are welcome to visit our office to discuss your needs in person. We recommend scheduling an appointment to ensure one of our care coordinators is available to meet with you. This way, we can take the time to fully understand your requirements and discuss how we can best support you or your loved one.
Yes, private care can be scheduled according to your preferences. We offer flexible scheduling options to ensure that you receive care at times that are most convenient for you.
The cost of private care varies based on the level of support required and the duration of services. Contact us for a detailed quote based on your individual needs.
Yes, you can use Private care services while waiting for your government-funded package. This allows you to receive the necessary support immediately without any interruptions in your care. Once your package is approved, we will you assist you in your transition as smoothly as possible.
Once your government-funded package is approved, we can help you transition seamlessly to the funded services. We will work with you to adjust your care plan accordingly, ensuring continuity of care without disruption.
To include support coordination in your NDIS plan, you need to request it during your planning meeting with your NDIA planner or Local Area Coordinator (LAC). They will discuss your individual needs and determine if support coordination is suitable for you. If approved, your plan will include funding for this service, and you can select a support coordinator to assist you.
A support coordinator helps you understand and implement your NDIS plan. They assist in connecting you with service providers, coordinating your supports, and ensuring you make the most of your NDIS funding. Support coordinators also help you build the skills needed to manage your supports independently and navigate the NDIS system effectively.
Support coordination benefits participants by providing personalised assistance in navigating their NDIS plan. It ensures that participants are connected with appropriate service providers and that their supports are effectively managed. This service helps participants use their NDIS funding efficiently while building the skills needed for greater independence. Regular reviews and updates are conducted to ensure the support plan remains relevant and effective in meeting participants’ needs
Through My Aged Care, you can access funding via Home Care Packages or the Commonwealth Home Support Programme. Both provide financial support based on your care needs and are means-tested to determine your contributions.
The NDIS offers funding tailored to your disability needs, covering Core Supports for daily activities, Capacity Building for skill development, and Capital Supports for assistive technology. Eligibility depends on meeting specific criteria and completing an assessment.
For My Aged Care, contributions are based on your income and assets. The NDIS generally covers necessary support costs, though some services, like transport, may require small contributions.
For My Aged Care, contributions are based on your income and assets. The NDIS generally covers necessary support costs, though some services, like transport, may require small contributions.
Quality of care is our top priority. We conduct regular training and assessments for our care workers, perform routine quality checks, and seek feedback from clients to continually improve our services.
The cost of services depends on the level of care required and the specific services you choose. During the initial consultation, we will provide a detailed breakdown of costs and help you explore funding options, including government assistance programs.
iCare offers a range of services, including workers’ compensation, motor accident injury treatment, and dust diseases care. They provide financial compensation, medical treatment, rehabilitation services, and long-term care to individuals who have sustained severe injuries in the workplace or on the roads.
To apply for iCare services, visit the iCare NSW website and follow the instructions for the specific service you need. Detailed guides and forms are available to help you through the application process. For further assistance, you can contact iCare directly.
Eligibility for iCare services depends on the specific program. Generally, individuals who have been injured at work, in a motor vehicle accident, or through exposure to dust diseases in NSW may be eligible. Each program has specific criteria that must be met, which are outlined on the iCare NSW website.
Our services can be accessed on a National scale. However, we primarily service all over New South Wales including Sydney Metropolitan and rural areas. No matter where you are, My Guardian is here to support you.
We offer all My Aged Care approved services, ensuring comprehensive support tailored to your needs. Our services include personal care, domestic assistance, meal preparation, transportation, nursing care, social support, respite care and more.We offer a variety of services aimed at enhancing your quality of life and ensuring you receive the support you need to thrive at home.
At My Guardian, we value you as part of our family. Our focus is on building long-term relationships between you and your care worker ensuring trust and consistency in your care. We carefully craft a personalised care plan that suits your specific needs and preferences, offering compassionate and dedicated support. With My Guardian, you’re not just receiving care; you’re gaining a supportive and caring family.
While no specific qualifications are mandatory, all applicants must have a certification in First Aid, a Working with Children Check, an NDIS check, and a police check. However, the more qualifications and experience you have in the health industry, the more favourable your application will be.
We service nationally all over Australia. However, we primarily service all over New South Wales, including Sydney Metropolitan and rural areas. No matter where you are, My Guardian will care for you.
(To add)
To apply for a Home Care Package, contact My Aged Care on 1800 200 422 to create a profile and arrange for an assessment. Once you are approved, you can choose My Guardian as your provider, and we will help you develop a personalised care plan to start services.
Home Care Packages include a range of services such as personal care, assistance with daily living activities, medication management, health services, meal preparation, housekeeping, transportation, and social engagement activities. The services are tailored to meet your specific needs.
The level of support is determined through a physical assessment from My Aged Care. Based on this assessment, you will be assigned one of four levels of care, ranging from basic support to high-level care, ensuring you receive the appropriate level of assistance for your needs.
To apply for a Home Care Package, contact My Aged Care on 1800 200 422 to create a profile and arrange for an assessment Once you are approved, you can choose My Guardian as your provider, and we will help you develop a personalised care plan.
Home Care Packages include a range of services such as personal care, assistance with daily living activities, medication management, health services, meal preparation, housekeeping, transportation, and social engagement activities. The services are tailored to meet your specific needs.
The level of support is determined through a physical assessment from My Aged Care. Based on this assessment, you will be assigned one of four levels of care, ranging from basic support to high-level care, ensuring you receive the appropriate level of assistance for your needs.
Yes, private care can be scheduled according to your preferences. We offer flexible scheduling options to ensure that you receive care at times that are most convenient for you.
The cost of private care varies based on the level of support required and the duration of services. Contact us for a detailed quote based on your individual needs.
Yes, you can use Private care services while waiting for your government-funded package. This allows you to receive the necessary support immediately without any interruptions in your care. Once your package is approved, we will you assist you in your transition as smoothly as possible.
Once your government-funded package is approved, we can help you transition seamlessly to the funded services. We will work with you to adjust your care plan accordingly, ensuring continuity of care without disruption.
My Guardian is here to support you through every step of the NDIS application process. We can help you understand the eligibility criteria, assist with gathering necessary documentation, and guide you through completing the Access Request Form. Our team will also provide advice on how to communicate your needs effectively during the assessment. Once you’re approved, we will work with you to develop a personalised care plan that meets your specific needs and goals.
Yes, My Guardian offers support coordination services as part of our NDIS offerings. Support coordination helps you understand and implement your NDIS plan, connecting you with appropriate service providers and ensuring that your supports are delivered effectively. Our experienced coordinators work closely with you to develop skills, resolve issues, and maximise the benefits of your NDIS plan.
Your care plan will be reviewed annually to ensure it continues to meet your needs. The frequency of reviews depends on your individual circumstances and the details of your NDIS plan. Typically, reviews occur annually, but they can be scheduled more frequently if your needs change or if you request a reassessment. My Guardian will work with you to make any necessary adjustments to your care plan, ensuring you always receive the best possible support.
To request plan management, inform your NDIA planner or Local Area Coordinator (LAC) during your planning meeting. They will discuss your needs and how plan management can assist you. If agreed, your plan will include funding for plan management services. You can then choose a plan manager to help manage your NDIS funds effectively.
A plan manager is responsible for handling the financial aspects of your NDIS plan. This includes processing invoices, making payments to service providers, and providing you with regular financial statements. They help you manage your budget and ensure that your NDIS funds are spent in accordance with your plan. Additionally, plan managers offer guidance on financial management and help you understand your spending.
With plan management, you can expect timely processing of payments and invoices, accurate financial reporting, and support in developing your budgeting skills. Plan managers ensure that all financial transactions are handled efficiently and that you stay informed about your budget and spending. They also provide regular updates and help you navigate any financial issues that arise, ensuring your NDIS funds are used effectively and appropriately.
Supported Independent Living (SIL) is a service that helps individuals with disabilities live independently while receiving necessary support. This includes assistance with daily activities, personal care, health management, and social engagement.
Yes, you can choose from our available SIL homes based on your preferences and needs. We encourage you to visit and tour the homes to find the best fit for you.
Our services are flexible and adaptable. We regularly review and update your care plan to ensure it continues to meet your evolving needs. Our goal is to provide consistent and responsive support as your situation changes.
To include support coordination in your NDIS plan, you need to request it during your planning meeting with your NDIA planner or Local Area Coordinator (LAC). They will discuss your individual needs and determine if support coordination is suitable for you. If approved, your plan will include funding for this service, and you can select a support coordinator to assist you.
A support coordinator helps you understand and implement your NDIS plan. They assist in connecting you with service providers, coordinating your supports, and ensuring you make the most of your NDIS funding. Support coordinators also help you build the skills needed to manage your supports independently and navigate the NDIS system effectively.
Support coordination benefits participants by providing personalised assistance in navigating their NDIS plan. It ensures that participants are connected with appropriate service providers and that their supports are effectively managed. This service helps participants use their NDIS funding efficiently while building the skills needed for greater independence. Regular reviews and updates are conducted to ensure the support plan remains relevant and effective in meeting participants’ needs
Yes, our care workers are highly trained and experienced in providing support for various disabilities. We ensure our staff receives ongoing training to stay updated with best practices and provide the highest level of care
Quality of care is our top priority. We conduct regular training and assessments for our care workers, perform routine quality checks, and seek feedback from clients to continually improve our services.
The cost of services depends on the level of care required and the specific services you choose. During the initial consultation, we will provide a detailed breakdown of costs and help you explore funding options, including government assistance programs.
iCare offers a range of services, including workers’ compensation, motor accident injury treatment, and dust diseases care. They provide financial compensation, medical treatment, rehabilitation services, and long-term care to individuals who have sustained severe injuries in the workplace or on the roads.
To apply for iCare services, visit the iCare NSW website and follow the instructions for the specific service you need. Detailed guides and forms are available to help you through the application process. For further assistance, you can contact iCare directly.
Eligibility for iCare services depends on the specific program. Generally, individuals who have been injured at work, in a motor vehicle accident, or through exposure to dust diseases in NSW may be eligible. Each program has specific criteria that must be met, which are outlined on the iCare NSW website.
While no specific qualifications are mandatory, all applicants must have a certification in First Aid, a Working with Children Check, an NDIS check and or a police check. However, the more qualifications and experience you have in the health industry, the more favourable your application will be.
The hiring process duration can vary, but it typically takes a few weeks from the initial application to the final onboarding stage. We strive to keep applicants informed at each step and provide timely updates on the status of their application.
My Guardian offers comprehensive training and support to all employees. Our onboarding process includes induction, training sessions, and ongoing professional development opportunities. We ensure that our team members are well-equipped to deliver high-quality care and support to our clients.
Through My Aged Care, you can access funding via Home Care Packages or the Commonwealth Home Support Programme. Both provide financial support based on your care needs and are means-tested to determine your contributions.
The NDIS offers funding tailored to your disability needs, covering Core Supports for daily activities, Capacity Building for skill development, and Capital Supports for assistive technology. Eligibility depends on meeting specific criteria and completing an assessment.
For My Aged Care, contributions are based on your income and assets. The NDIS generally covers necessary support costs, though some services, like transport, may require small contributions.
Call us for more information or connect with us on social media
© 2024 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
© 2024 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge
their continuing connection to land, waters and community. We pay our respects to the people, the cultures
and the elders past, present and emerging.
