We work hard to ensure your happiness and use your feedback to improve.
services@myguardian.com.au
02 9336 7555
Mon-Fri: 9am - 5pm
Sun-Sat: Closed
Suite 9A/2 MacArthur Ave, Revesby, NSW 2212
Mon-Fri: 8:30am – 5pm
Sun-Sat: Closed
If you would like to make a complaint to an external agency you may choose to contact one of the following
organisations for assistance:
Ombudsman’s Office (NSW)
Address: Level 24, 580 George Street Sydney 2000
Ph: (02) 1800 451 524 (Mon to Fri)
TTY: (02) 1300 555 727 (ask for 1800 451 524)
Web: Visit www.ombo.nsw.gov.au to make a complaint online.
NDIS Quality & Safeguards Commission
Ph: 1800 035 544
TTY: 133 677
Email: complaints@ndiscommission.gov.au
Aged Care Quality & Safety Commission
Ph: 1800 951 822
TTY: 1800 555 677 (then ask for 1800 951 822)
GPO BOX: 9819 in your capital city
People with Disability Australia
Ph: 1800 422 015
TTY: 133 677 (ask for 1800 422 015)
Email: pwd@pwd.org.au
Anti-Discrimination (NSW)
Ph: 1800 670 812
Web (TTY): Visit accesshub.gov.au
Email: complaintsadb@justice.nsw.gov.au
You can make a complaint to any My Guardian employee in person, by phone, online, or in writing. You can also ask someone else to make a complaint on your behalf if you are unable to make the complaint yourself. You have the right to have a support person, carer, advocate and/or interpreter assist you when making a complaint and during the complaints resolution process. In your own words, you should explain your concern and include enough information so we have a clear picture. This will allow us to assess your complaint and determine the most appropriate response.
My Guardian is committed to managing your complaint in a timely, fair and strictly confidential manner.
• We will take action to address and attempt to resolve your complaint.
• We will contact you to acknowledge receipt of your complaint, to discuss your desired outcome and how
your complaint will be processed.
• We will schedule a time to meet with you, and a support person, carer, advocate and/or interpreter, if you
wish.
• We will keep you informed as to the progress of your complaint and it’s outcome
You can raise your complaint with your My Guardian case worker, counsellor, or the person providing a service to you. Alternatively, you can make a complaint.
You can give a compliment, complaint or suggestion without sharing your name but if you would like a response, please provide your details.
*By providing your details you consent to being contacted by our friendly My Guardian support team. We’ll touch base with you to help answer any initial questions you might have. Read our privacy policy for details.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call us for more information or connect with us on social media
© 2024 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.
© 2024 My Guardian Terms & Conditions | Disclaimer
We acknowledge the traditional owners and custodians of country throughout Australia and acknowledge
their continuing connection to land, waters and community. We pay our respects to the people, the cultures
and the elders past, present and emerging.
